FEDPOLEL SERVICOM
About Us
SERVICOM is an acronym from two words “Service and Compact”. It means a service compact between Nigerian citizens and the service delivery system in Nigeria. The Federal Government of Nigeria discovered that there was need to put in place a certain agency that would check the excesses of public servants in terms of punctuality and regularity at work and stability at duty posts, effectiveness and timely delivery of service to all the stake holders. It was mandated for all Government, Ministries, Departments and Agencies to establish a SERVICOM Unit in their establishments. The Nigeria Board for Technical Education made it compulsory for the entire Polytechnics in Nigeria to establish SERVICOM Unit in their institution……….Read More
Esterblishment
The SERVICOM Unit of the Federal Polytechnic Ile-Oluji was established immediately the Polytechnic commenced operations in 2015. Its establishment was borne out of commitment to the delivery of quality service in the polytechnic with the directive of Federal Government to rid the system of sloppiness and engrave in her staff the spirit of effectiveness and efficiency in the discharge of their duties.
Services Rendered
- SERVICOM is concerned with ensuing that the workforce proves its worth by discharging official responsibilities without fear or favour.
- Ensures that the citizen’s entitlements are given by correcting the age long injustice meted on the tax payers, whose funds are used to put various institutions in place.
- Ensures good leadership by all organs of the Institution by providing quality service in an efficient and effective, timely, honest, diligent and transparent manner.
- Educates the citizens and customers on their right.
- SERVICOM is tailored towards facilitating students’ capacity to study and perform excellently in their academics, since the SERVICOM Unit is charged with the responsibilities of monitoring how services are delivered to students and the general public.
- SERVICOM Unit is a quality control mechanism, students can benefit from SERVICOM’S activities by
- lodging complaints when lectures are not delivered as scheduled .
- Students’ grades are wrongly calculated/scripts are under marked
- In the Polytechnic, there is need to have a conducive study environment to facilitate effective and efficient learning. Lecturers are expected to lecture, counsel, evaluate students and release results to time. On the other hand students are expected to pay attention to their academics.
MAIN FUNCTIONS OF FEDPOLEL SERVICOM
- Co-ordinate the formulation and operation of SERVICOM Charters and Service improvement plans in the Organization.
- Ensures that the citizen’s entitlements are given by correcting the age long injustice meted on the tax payers, whose funds are used to put various institutions in place.
- Monitors and reports progress and performance of the Organization through Compliance Evaluations using the SERVICOM Index.
- Carries out surveys of services on Customers’/Stakeholders’ Satisfaction.
- Publicizes charters and sensitizes the Stakeholders to demand quality service as a right at all times.
- SERVICOM Unit is a quality control mechanism, students can benefit from SERVICOM’S activities by
- Serves as link between the Polytechnic and National Board for Technical Education (NBTE), Ministerial SERVICOM Unit.
- Manages the Institution’s Customer Relations Policy including the provision of opportunities to receive feedback from customers.
HOW TO LODGE COMPLAINTS TO SERVICOM
- It is your right to be served, if you are not served right you have a right to complain by contacting the SERVICOM Nodal Office through GSM line: Voice, SMS and Whatsapp 09038053447 or send a Mail to servicom@fedpolel.edu.ng.
- The SERVICOM Office is located on the second floor of the Main Administrative Building, Federal Polytechnic Ile-Oluji. Complaint can also be dropped in our suggestion Boxes provided at strategic locations on campus or email servicom@fedpolel.edu.ng.
YOUR EXPECTATIONS WHEN YOU COMPLAIN
Be rest assured that:
- Your complaint shall be attended to promptly, properly and with utmost confidentiality.
- Your complaint shall not be used against you.
- Your complaint can bring improvement to our services.
- You will not be considered a trouble maker if you express your view on any service failure.
INFORMATION NEEDED
- Ensure you make provision for all the necessary information about the accuser/ complainant.
- Name
- Phone Number
- Position Occupied
- Department/Unit
- Present your complaint in a clear language and allow for time to investigate the complaint.
HOW TO HELP THE SYSTEM
As a public servant, Unit, department, faculty we need to help the system in our own little way:
Obey the rules and regulations of the Institution.
Come to work and school regularly.
Attend functions, activities and duties punctually.
Obey the rules and regulations of the Institution.
Come to school regularly.
Attend functions, activities and duties punctually.